Privacy Policy

Overview

Rosie helps people find and navigate local services and resources through the website and Rosie SMS service. This Privacy Policy explains what information Rosie collects, how it is used, and the choices available to people who use Rosie by web, SMS, or related services.

Information We Collect

Rosie may collect contact information, account details, profile settings, county or city context, service search requests, organization submissions, message content, SMS opt-in and opt-out records, and technical information such as device, browser, and usage logs.

How We Use Information

Rosie uses information to provide account access, personalize local resource guidance, respond to support requests, operate SMS conversations, maintain safety and reliability, improve service quality, and comply with legal, carrier, and platform requirements.

SMS and Mobile Information

If you provide a mobile number or text Rosie, Rosie may use your number, message content, and consent status to send and receive service-related text messages. Message and data rates may apply.

Rosie does not sell, rent, or share mobile opt-in data, mobile numbers, or SMS consent with third parties for their own marketing or promotional purposes. Mobile information is used to provide and support Rosie services.

Service Providers

Rosie may use trusted service providers to host the website, authenticate users, operate databases, send messages, analyze reliability, and provide customer support. These providers are allowed to process information only as needed to provide services to Rosie or as required by law.

Retention

Rosie keeps information for as long as needed to provide the service, maintain security, retain consent and opt-out records, resolve disputes, and comply with legal obligations. Information may be deleted or de-identified when it is no longer needed.

Your Choices

You may stop SMS messages by replying STOP to a Rosie text. You may request help by replying HELP. You may also contact Rosie to request access, correction, or deletion of your information, subject to legal and operational limits.

Contact

For privacy questions or requests, contact Rosie at support@rosie.fyi.